Reliable, Innovative and Customer Friendly- are three key characteristics that describe Continental Insurance Lanka Limited (CILL) to its very essence. Staying true to their mission and overall vision, after much deliberation and market analysis the company recently introduced a state of the art electronic payment system to all its customers.
In developing this customer friendly mobile application, CILL used Dialog Axiata PLC’s Ideamart platform. This all-new revolutionary USSD mobile app allows a customer to simply dial #771*245# on any type of phone unit to check their outstanding amount by simply entering in their Vehicle Number or Insurance Policy Number (for non-motor insurance holders) and then proceed to instantly making the payment via Dialog’s eZCash mechanism. Once the payment is approved and CILL’s systems get updated, the customer would immediately receive a payment receipt via SMS and e-mail.
“An enhancement to customer convenience such as this is exactly what the industry needs…”, commented CILL’s Chief Executive Officer – Mr. Gerry Gunadasa, “…and Continental Insurance throughout the years has shown perseverance in being technologically advanced to bring our customers nothing but the best possible service that can be delivered.”
Head of Product and Service Innovation at Dialog Axiata PLC, Mr. Venura Mendis commenting on the new venture says “Generally, the Ideamart platform allows mobile application developers to create mobile applications, market them and earn money. Now we have extended the platform for corporate entities of Sri Lanka to utilize their employees’ development skills and build cost effective applications to satisfy their operational needs”.
Moving forward with their passion for customer satisfaction and the innovative use of today’s finest technology, the company shows a promising future ahead with a lot more in store for their customers. As their mission proudly states, CILL’s “continuous focus on productivity improvement” will undoubtedly soon lead to setting the bar in the industry.
Continental Insurance Lanka Limited is a company engaged in general insurance business in Sri Lanka and is a member of the Distilleries Group of Sri Lanka (DCSL Group). DCSL PLC was recently accredited with a Fitch Rating of AAA (lka) which gives Continental Insurance added strength and security. CILL has become one of the fastest growing insurance companies in Sri Lanka and has been instrumental in providing innovative insurance products to the market. They offer tailor made insurance products for both your personal and business requirements.
Ideamart is a web based service delivery platform of Dialog Axiata PLC where Dialog network capabilities as SMS, USSD, LBS, CaaS/EzCash are opened to creative application developers and general public to develop mobile applications and monetize them. Ideamart is popular mainly among University students as it is seen as a means of developing technical skills and much needed financial assistance for their day to day requirements.