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Frequently Asked Questions
How do I apply for/lodge an insurance claim?

Your very first step would be to simply pick up the phone and call our 24-hour contact centre (Hotline No. 5 200 200) where all claims are initially intimated. From there on, our friendly and helpful staff will gladly assist you on the step-by-step process you would need to follow.

How do I obtain an update on the status of my pending claim?

To follow up on your claim, just call our Inquiry Hotline No +94 115 200 600 and provide the details of your claim to a staff member. They’ll be glad to bring you up-to-date on your claim.

How do I inquire about any details regarding my insurance policy?

Simply contact your nearest Continental Insurance branch or call us on +94 0115-200-300 a service assistant will help you with the information you need.

What are the office working hours?

All Continental professionals work above and beyond normal office hours, but our customers are welcome to visit us at Continental Insurance Head Office or any Branch Office during the hours given below.

8.30 am – 5.00 pm on week days.

How do I know which cover is best suited for me and my lifestyle?

Our team of experienced insurance professionals will be happy to conduct a complete ‘risk assessment’ of your circumstances and help you make an informed decision about the type of cover you need.

Why should I choose Continental Insurance?

Apart from our unmatched professionalism, corporate expertise and product portfolio, we are a fully owned subsidiary of the prestigious Distilleries Group of Companies (DCSL) which has been recognized by Forbes as one of the best managed and most successful publicly-traded companies outside of the US with annual sales under US$ 1 Billion. DCSL has also been listed in Forbes Asia’s ‘200 Best Under A US$ Billion’ companies. So when you choose Continental Insurance, you have the assurance and backing of a corporate giant and what’s more, we are one of the few insurance companies in Sri Lanka that can offer its customers a base capital of Rs. 500 million at any given time, to meet their needs.

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: No.79, Dr. C.W.W.Kannangara Mawatha,
Colombo 07,
Sri Lanka.
: +94 11 5 200300 (General) / +94 11 5 200200 (Hotline)
: info@cilanka.com
: +94 11 5 200 350
+94 11 5 200 300

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Services available from 8.30am to 5pm from Mon – Friday (Working days)